1. What is KazePay and how does it work?
KazePay is a comprehensive Web 3.0 payment platform that offers both physical and virtual crypto cards. These cards allow users to seamlessly convert their cryptocurrencies into fiat currencies for everyday transactions, whether online or in-store.
2. How do I sign up for a KazePay account?
To sign up for a KazePay account, visit app.KazePay.io, click “Sign Up”, and fill in the required details. If you wish to apply for a physical card, you will need to complete KYC verification by uploading your identification documents. For virtual cards, KYC verification is not required.
3. What fees are associated with using KazePay?
KazePay does not charge any transaction fees for spending. However, there are fees for card issuance, maintenance, and recharges. Other fees such as ATM withdrawals, currency conversion, and card maintenance are subject to the bank and the type of card you choose.
4. How can I fund my KazePay card?
You can fund your KazePay card by transferring cryptocurrency from your Web 3.0 wallet to your KazePay account. Once the funds are available, they can be used for transactions via the card.
5. Is my KazePay account secure?
Yes, KazePay employs advanced security measures, including Multi-Factor Authentication (MFA) and biometric authentication, to protect your account and transactions. Additionally, user funds are held securely by our banking partners.
6. What happens if my KazePay card expires?
For physical cards, once they expire after 5 years, KazePay will replace them with a new card bearing the same card number. Virtual cards, however, will require you to purchase a new card with a different number once they expire.
7. Can I use my KazePay card internationally?
Yes, KazePay cards can be used globally wherever Visa/Mastercard is accepted, allowing you to spend your crypto seamlessly across different countries and currencies.
8. What should I do if I notice unauthorized transactions on my account?
If you detect any unauthorized transactions, you should immediately freeze your account through the KazePay App and contact our customer support team for further assistance.
9. How can I check my KazePay card balance?
You can check your card balance at any time by logging into your KazePay account and navigating to the “Assets” section on the main dashboard.
10. Couldn’t find your question?
Send an email to us at support@staging.kazepay.io or join our official Telegram group (Channel: KazePay Official) to get help from our customer service team.